FAQ

Delivery lead time?

Inside Gauteng:  Delivery within 1-3 business days.  (Offline orders)
Inside Gauteng:  Delivery within 3-7 business days. (Online orders)

Outside Gauteng:  Delivery within 4-7 business days 

Payments Options?

EFT & Bank deposit.
Credit Cards. (Only for online orders)
Cheque deposit = 8 to 15 days before delivery.

EFT Payments made into our account take between 1 to 2 business days to clear.

If I found a product cheaper elsewhere?

If you found a product cheaper elsewhere and are serious about buying, we'd like the opportunity to match or better the competitors price

  1. No Credit Card payments, if we lower a competitor's price (Only EFT, or Bank deposit)

How secure is your checkout process? 

We use Shopify Payments which has 256 bit SSL, the highest SSL certificate currently available on the web. That means that your credit card payment is as secure as possible when you go through our checkout.

How do I checkout? 

Click on the top right corner of our website.

Can I pickup from the warehouse?

Yes, but only if the money shows positive in our bank account.
Cash payment available at the warehouse (Same day collection - 9am to 2pm)

How do I cancel an order?

To cancel an order already placed with us, please contact us on 012 377 1093 quoting your order number and full delivery address including post code. Or Email us at sales@bigoffice.co.za (If emailing us please include your order number and address and postcode)

Delivery cost?

Free, or Depending on supplier & courier service.

Product is out off stock?

If the product is out of stock, you will receive a full refund

 

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