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Returns Policy

RETURNS AND EXCHANGE POLICY
If you are not satisfied with your product purchase, please call 012 377 1093 or Email sales@bigoffice.co.za  within 7 days.


Return / Exchange
Products may be returned for a full refund of the product purchase price plus applicable taxes within 7 days of receipt. Orders may be subject to a 20% restocking fee.


Defective Product
If you discover what you believe a product is defect, please contact 012 377 1093. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. If you discover your product is inoperable after first use, please call 012 377 1093 within 7 days of receipt. The supplier will determine whether the product is defective and offer you the following options:

  • Replacement: Will ship another of the same or similar product.
  • Service: The Supplier will repair and/or replace the product.

If the supplier determines that you have misrepresented a returned product’s condition and that the product is not defective, FlexiQ Systems may impose a 20% handling fee.

Damaged Product
If you receive damaged product, you must notify FlexiQ Systems within 24 hours of delivery at 012 377 1093. The supplier will investigate the claim. Please retain all packaging in the event that the supplier needs to inspect it. These investigations may take several days but merchandise replacements will be processed as soon as possible.


Order Processing
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. FlexiQ Sysems  will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding holidays & supplier stock taking dates. Most orders are shipped within 1-3 business days of order receipt.


Product Availability
Although FlexiQ Systems  makes every effort to ship your order according to the estimated lead time, shipping dates may change due to changes in supply. If the lead time changes, FlexiQ Systems  will contact you and provide a revised shipping estimate.